All returns for refund will incur a restocking fee, between 15% and 25% (depending
on product , shipping, etc.) of the purchase price will be charged on any returns.
Refunds on cash or check purchases in excess of $250 will be by check issued from
INFOTECH ASSOCIATES, INC. corporate office within 10 business days of the return
date. Refunds on purchases made with a credit card will only be credited to the same
card. All products subject to price changes and availability. We reserve the right
to limit quantities. All trademarks are the property of their respective companies.
Due to the volatile nature of the computer market, descriptions may not reflect current
technical information. Any typographical or product error in products, pricing or
offers is subject to correction. Certain items may not be available via mail order
or Internet Website, and certain restrictions apply to products purchased via mail
order or Internet Website.
Please ask your sales representative for details. Monitor displays are simulated.
Infotech Direct Terms
#1 Money Back Guarantee
If you are not 100% satisfied with your purchase, you may receive a prompt replacement
or refund - your choice, subject to the restrictions . Before returning any item,
you must call our Customer Service Department at (301) 595-9890 within seven (7)
days of your invoice date for a Return Material Authorization (RMA) number. RMAs
are valid for seven (7) days from date of issuance. The RMA number must appear on
your return packing label. Please do not write on the outside of the original box.
Returns will not be accepted without an RMA.
Unopened software may be returned within fifteen (15) days of the invoice date. Opened
software is returned with manufacturer’s permission only.
Laser printers, inkjet printers, fax machines, and special order items may only be
returned for a replacement and not for refund.
Any DOA products may be returned within seven (7) days of the invoice date for replacement
Shipping and insurance charges are not refunded (except where product is defective
or sales error).
A restocking fee will be charged on all returned items.
Refunds on purchases made with a credit card will only be credited to the same card.
Non-configured, in-stock orders received and credit approved by 5:00 PM EST. (Monday
through Friday) will ship within a day via UPS Ground Service (NOT GUARANTEED DELIVERY).
UPS Next Day Service or Two Day Service is also available (GUARANTEED DELIVERY).
In-stock configured orders require additional days.
Warranties, Prices and Specifications
Manufacturer’s Warranties. All products are sold with the full manufacturer’s warranty.
The warranty period and service varies by manufacturer and product. The full text
of any such warranty is available on the manufacturer’s website.
Prices and Specifications. All published prices, specifications and services are
subject to change without notice. Published prices do not include shipping and insurance.
Proof of purchase may be required for rebates. Any typographical, photographic, or
production error in products, pricing or offers is subject to correction.
Methods of Payment
CREDIT CARD ORDERS
We accept American Express, MasterCard and VISA.
We accept Federal and State Government Purchase Orders.
We also Accept Corporate Purchase Orders.
Legal Disclaimers and Trademarks
Legal Disclaimers. Infotech ASSOCIATES, INC. HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES
EITHER EXPRESSED OR IMPLIED INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE. This disclaimer in no way affects the term of any
manufacturer’s warranty. The title to purchased goods is retained by our company
until goods are paid for by the purchaser. If goods are being purchased for export,
purchaser is responsible for the necessary export documentation before shipment is
made to a foreign country. Manufacturer’s warranties for exported goods may vary
or be null and void. Due to manufacturer’s restrictions, certain products may not
be eligible for international shipment, and certain products may not be available
through mail order. Monitor displays are simulated. We reserve the right to limit
quantities. Terms and Conditions subject to change without notice.